Refund & Cancellation Policy

The short version

• Cancel at any time. You keep access until the end of the period you have paid for.
• A first subscription can be refunded in full within 7 days of the first payment.
• Renewals can be refunded in full within 72 hours of the renewal charge.
• Refunds are returned to the original payment method within 5-7 business days of approval.
• We never charge a cancellation fee, and we never keep a partial period you did not use after a valid refund request.

Cancelling

Cancel from Billing inside your workspace, or email us and we will do it for you the same working day. Cancellation stops the next renewal; it does not end the period you have already paid for, and your workspace keeps working until that period ends.

There is no notice period and no minimum term on the monthly plan. Quarterly and annual plans are paid for the term and cancel at the end of it, subject to the refund windows above.

When we refund in full

• Within 7 days of your first payment, for any reason. If QuikSignal is not what you expected, you should not be paying for a year of it.
• Within 72 hours of a renewal, if the renewal was not wanted. Renewals are the charge people most often forget is coming, so this window exists to make that easy to undo.
• At any time, if we cannot deliver. If a fault on our side means your workspace did not collect or deliver for more than five consecutive days, we refund that period in full whether or not you ask.
• Duplicate or accidental charges, in full, as soon as we find or are told about them.

When we refund in part

Outside the windows above, we refund the unused whole months of a quarterly or annual term when a subscription is ended early by agreement. Part months are not refunded. We will always tell you the exact figure before we process it.

What is not refunded

• Periods you used. A month in which your workspace collected and delivered is a month you had.
• Custom integration or onboarding work that has already been carried out, where it was quoted and agreed separately.
• Charges older than the windows above, unless the fault was ours.

How to ask

Email support@quiksync.com from the address on the account, with the invoice number or the order reference. That is all we need - you do not have to give a reason inside the 7-day and 72-hour windows.

We acknowledge every request within one working day and tell you the outcome within three working days. Approved refunds are sent back to the original payment method through our payment provider, and take a further 5-7 business days to appear depending on your bank or card issuer. We cannot refund to a different card or account than the one that paid.

Chargebacks

If something has gone wrong, please email us first. A chargeback raised without contacting us takes weeks and freezes the account while it is investigated, where an email usually resolves it the same week. We will always deal with a refund request in good faith.

Taxes

Where tax was charged on the original payment, it is refunded with it. Prices are quoted in US dollars and exclude applicable taxes; any tax is shown separately on your invoice.